FAQ's

A: Simply contact CCS and we arrange for a business advisor to asses your business and provide you with the most competitive quote available. This can be done either in person or if you prefer over the phone. All that you will require is a business bank account, where your funds will be transferred.

CCS will provide all pre-populated documentation required for the merchant services account, and will talk you through the process to ensure total transparency. Once our applications are submitted to the acquiring bank they are usually approved within 24hrs, at which point we will supply you with a state of the art card processing terminal.

A: All of the card terminals that CCS supply are PCI PTS V3 certified, basically the most secure terminal in the market place today.

No matter how you conduct your transactions there are certain security features required, such as chip & pin 4 digit passwords, CVC & address verification and for e-commerce there is 3D security.

All transactions are processed over an encrypted network, and no data is ever stored on your terminal, you will also be protected against fraud by completing your annual PCI compliance questionnaire.

A: Payment Card Industry Data Security Standard is legislation set by all the major card schemes – VISA, Mastercard, AMEX, JCB etc. Which dictates how cardholder data on your merchant receipts must be handled. All cardholder data must be stored securely and then destroyed when no longer required.

CCS will provide you with the latest terminals that are fully compliant to the latest version of security software.

All that is required by any merchant account holder is to complete a simple PCI questionnaire on an annual basis and this will ensure you are protected from any fines handed out by the card schemes should an act of card fraud be committed against your business.

A: Any account set up through CCS will be offered the lowest processing charges available in today’s market. CCS will not increase your rates and should a competitor offer you a better offer, then we would always match the offer quoted or lower your rates even further if possible.

CCS do not have any hidden charges, what you agree with our business advisers is what you will be charged on a monthly basis, which will be purely dependent on your card turnover and type of transaction.

A: As CCS works with two acquiring banks you can view your merchant statement in a variety of ways. We strongly recommend you use our acquirer’s online facilities, which will enable you to keep track of your transactions 24hrs a day, 7 days a week.

Alternatively a merchant statement can be issued on a monthly basis should you so desire.

Please speak with our customer service department if you require any assistance in accessing your online merchant account facility

A: Strictly speaking all acquiring banks operate on what is referred to as a T+3, which means once your terminal has completed it’s end of day function then the transactions from that day will be in your business bank account 3 working days later.

However for our Elavon customers who also bank with Santander then cleared fund are available within 24 hrs!

A: Every new terminal that CCS supplies can be set up to conduct it’s end of day function at whatever time you desire.

Please contact Customer Support on 0872 435 9696